motor insurance claims

When involved in an accident, it is important that you perform a number of activities at the scene, to ensure you are adequately covered for insurance claim purposes:

You must stop if involved in an accident.

Your policy may be affected if you fail to stop. If any person is injured or property (other than vehicles) or livestock is damaged, you must report the accident to the police.

Notify the emergency services.

Call 000 (or the emergency services number in your local area) if any person is injured, property is damaged or if there is a hazard to traffic. You must report the accident to the police if the owner of any of the vehicles or property is not present.

Do not admit liability.

Do not admit fault to anyone and only discuss the accident with the police or other emergency service personnel, as you may not be aware of all the circumstances of the accident.

Exchange details with other people involved in the accident.

Ask for all drivers', passengers' and witnesses' names, addresses and contact phone numbers. Record all registration numbers of all vehicles involved. Request driver's licence numbers from all drivers. You must also provide your details to the other people involved in the accident.

Do not drive away from the scene if your car is not roadworthy.

If your vehicle needs to be towed, ensure the tow truck driver takes the car to a repairer of your choice.
For your reference, some states and territories provide the towing allocation number on the reverse of your registration sticker.

In case of an Accident

What to do in the event of an accident.

Being involved in an accident can be a frightening experience. In the moments following, those involved can feel a sense of shock and a range of emotions that can make it difficult to think clearly.

Therefore, it is very important that you have a clear idea of what to do in the event of an accident. Not only will this help you to make decisions about what to do at the scene of the accident, but it will also ensure you cover your legal obligations.

It is also important that you perform a number of procedures to ensure you are adequately covered for insurance claim purposes.

You must stop if involved in an accident.

Your policy may be affected if you fail to stop. If any person is injured or property (other than vehicles) or livestock is damaged, you must report the accident to the police.

Notify the emergency services.

Call 000 (or the emergency services number in your local area) if any person is injured, property is damaged or if there is a hazard to traffic.

You must report the accident to the police if the owner of any of the vehicles or property is not present.

Do not admit liability.

Do not admit fault to anyone - only discuss the accident with the police or other emergency service personnel, as you may not be aware of all the circumstances of the accident.

Collect all relevant information.

Ask for all driver, passenger and witness names, addresses and contact phone numbers
Record all registration numbers of all vehicles involved
Request driver’s licence numbers from all drivers
You must also provide your details to the other people involved in the accident

Do not drive away from the scene if your vehicle is not roadworthy.

If your vehicle needs to be towed, ensure the tow truck driver takes the vehicle to a repairer of your choice.
If you are insured with nlc, please call our claims service on 1300 657 211 as soon as possible.
One of our claims consultants will guide you through the claims process and arrange for your vehicle to be repaired.

nlc insurance claims service is open 24 hours a day, 7 days a week, with the exception of Christmas Day.

If you wish to organise your own tow truck, please refer to the reverse of your registration sticker for the allocated towing phone number, or call your preferred towing company.