nlc • Insurance • Claims Process

Claims Process

If your vehicle is involved in an accident, stolen or damaged, please contact nlc insurance on 1300 657 211 or email us at insuranceclaims@nlc.com.au as soon as possible so we can help you file your claim and arrange for your vehicle to be repaired.

It is also important that you perform a number of activities at the time of the accident to ensure you are adequately covered for insurance claim purposes:

You must stop if involved in an accident. Your policy may be affected if you fail to stop. If any person is injured or property (other than vehicles) or livestock is damaged, you must report the accident to the police.

Notify the emergency services. Call 000 (or the emergency services number in your local area) if any person is injured, property is damaged or if there is a hazard to traffic. You must report the accident to the police if the owner of any of the vehicles or property is not present.

Do not admit liability. Do not admit fault to anyone and only discuss the accident with the police or other emergency service personnel, as you may not be aware of all the circumstances of the accident.

Exchange details with other people involved in the accident. Ask for all drivers', passengers' and witnesses' names, addresses and contact phone numbers. Record all registration numbers of all vehicles involved. Request driver's licence numbers from all drivers. You must also provide your details to the other people involved in the accident.

Do not drive away from the scene if your car is not roadworthy. If your vehicle needs to be towed, ensure the tow truck driver takes the car to a repairer of your choice.
For your reference, some states and territories provide the towing allocation number on the reverse of your registration sticker.