Purpose and application of this policy
NLC Pty Ltd and NLC Finance Pty Ltd (we, us, our) are companies in the NLC Group.
This policy is our Credit Reporting Policy (“Policy”) and describes how we will comply with the credit reporting obligations contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and the Credit Reporting Code as registered under section 26S(1) of the Privacy Act.
In this Policy, “credit-related information” means credit information, credit eligibility information and CRB derived information as those terms are defined in the Privacy Act.
We may provide products or services to you on credit (i.e. you will pay us for those products or services after we start providing them to you). We may conduct a credit check on you (or your directors, partners, drivers or other authorised representatives) before you become a customer of ours.
The Privacy Act and this Policy do not apply to credit provided to companies or other entities who are not individuals. However, this Policy will apply where we request that a director or other authorised individual guarantees the credit to be provided by us to a company or other entity, but only in respect of any uses of that individual’s credit-related information as part of our assessment of the suitability of that individual as a guarantor.
Collection of credit-related information
We may collect, hold, use and disclose credit-related information about you. We may obtain this information from you or from third parties, including from credit reporting bodies and other credit providers, in order to assist us in determining whether we will provide any products or services to you (or to your related company or other entity) on credit.
In particular, we may collect the following items of credit-related information about you;
Use and disclosure of credit-related information
We may use the credit-related information that is collected and held by us to help us decide whether or not to provide credit to you (or to your related company or other entity). We may also use this information to derive or calculate a credit assessment score in relation to you, which we will then use to help us in conducting our assessment of your creditworthiness.
The purposes for which we use and disclose your credit-related information may include;
Veda, PO Box 964 North Sydney 2059, www.mycreditfile.com.au, 1300 762 207, Dun & Bradstreet, Level 7, 479 St Kilda Road Melbourne 3004, www.dnb.com.au, email@example.com, 1300 734 806, Experian, GPO Box 1969, North Sydney 2060, www.experian.com.au, 1300 784 134, Tasmanian Collection Service, 29 Argyle Street, Hobart, www.tascol.com.au, firstname.lastname@example.org, (03) 6213 5555.
You can contact these credit reporting bodies or visit their web sites to see their policies on the management of credit information, including details of how to access your credit-related information they may hold. You have the right to request credit reporting bodies not to:
a) use your credit-related information to determine your eligibility to receive direct marketing from credit providers; and
b) use or disclose your credit-related information, if you have been or are likely to be a victim of fraud.
Other matters relating to your credit-related information
Where required by law, we will make a written note (which may be kept in electronic form) of any use or disclosure that we make relating to your credit-related information.
If you or your related company or other entity make an application for credit to us or offer to guarantee credit that we propose to provide to your related company or other entity and we subsequently refuse your application or offer based on information provided to us by a credit reporting body about you, we will (if required by law to do so) inform you of this and provide you with the name and contact details of that body and any other information required by law to be provided to you.
Security and quality of your credit-related information
We will take reasonable measures to make sure that the credit-related information that we collect, use, hold and disclose about you is accurate, complete and up-to-date and (in relation to the purpose of our use or disclosure) is relevant to that purpose.
We take reasonable steps to ensure that the credit-related information that we hold about you is protected from misuse and loss and from unauthorised access, modification or disclosure. Except to the extent specified otherwise in this Policy, we will securely store all credit-related information that we collect or hold about you in an electronic system located in Australia.
We store information in different ways, including in hardcopy and electronic form. We have implemented certain organisational controls to help us protect your credit-related information from misuse, interference and loss and from unauthorised access, modification or disclosure. These include implementing information technology security policies and systems. Our employees and contractors are trained in the protection and appropriate use of your credit-related information and are also bound by confidentiality provisions that apply to information they access in the course of their employment.
We may also disclose your credit-related information to financiers for whom we act as agent, other third party service providers and members of the Group that are located in one or more overseas countries or hold information in overseas countries, including;
Access and correction of your credit-related information
You have a right to request access to any credit-related information that we hold about you. If you would like to access the credit-related information that we hold about you, please contact us using the contact details set out below.
Where we hold credit-related information about you, we provide you with access to this information upon request, including by posting or emailing it to you if you request access to your information in those particular manners. We will generally provide access to you within a reasonable time but may refuse to provide access where we are permitted to do so by law.
You also have a right to request that we correct any credit-related information that we hold about you if you believe that this information is inaccurate, out-of-date, incomplete, irrelevant or misleading. You can make such a correction request by using the contact details set out below. We will respond to your request within 30 days (or such longer period as you may agree or we may request).
We will not charge you for making a request for access or for making any corrections to your credit-related information. However, we may in some circumstances charge a reasonable administrative fee to cover our costs of providing access to you.
If we cannot respond to your correction request without consulting with other credit providers or credit reporting bodies in relation to your request, we may do so and these bodies are permitted by law to assist us in resolving your correction request.
If we agree to your request, we will promptly correct any credit-related information that we hold about you that we are satisfied is inaccurate, out-of-date, incomplete, irrelevant or misleading. If we do correct your credit-related information at your request, we will inform you and each other credit provider and credit reporting body to which we have previously disclosed that information that we have corrected your information. Where we disclosed your credit-related information after you made a complaint but before it was resolved, we will tell the recipient that you have made such a complaint and we will subsequently inform that entity of the outcome of your correction request.
If we have any other reasons for suspecting that credit-related information that we hold about you has become inaccurate, out-of-date, incomplete, irrelevant or misleading, we may independently decide to correct this information without consulting you. If we do this, we will take reasonable steps to notify that correction to you and to any other entities to which we have previously disclosed that credit-related information (unless it is impracticable for us to do so).
You have a right to complain about any failure by us to comply with the Privacy Act or the Credit Reporting Code in relation to our handling of your credit-related information.
If your complaint relates to our failure to provide access to or to correct any credit-related information that we hold about you, you may lodge a complaint directly with the Office of the Australian Information Commissioner (OAIC) (for more information, please see www.oaic.gov.au).
If you have a complaint in relation to our handling of your credit-related information that is not mentioned above, you must first lodge your complaint with us using the details set out at the end of this policy and provide us with details of the incident so that we can investigate it.
Our procedure for investigating and dealing with complaints (other than those that can be made directly to the OAIC) is as follows:
Where your complaint relates to the correction of your credit-related information and the resolution of your complaint requires us to correct your information, we will inform each other credit provider and credit reporting body that we have previously disclosed your information to that that you have made a correction complaint in relation to that information and that we have corrected your information as a result of the outcome of that complaint. However, if it is impracticable or illegal for us to do give such a notification, then we cannot be required by law to give this notification and we will not do so.
We have appointed a dedicated Privacy Officer with responsibility for managing our handling of your credit-related information.
If you have any questions about this Credit Reporting Policy or if you have any concerns or a complaint regarding the treatment of your credit-related information, you should contact our Privacy Officer using the details set out below.
Attn: The Privacy Officer
NLC Pty Ltd,
Level 3, 102 Albert Road
South Melbourne, VIC 3205
Tel: (02) 9494 1000
Changes to our Credit Reporting Policy
We may change this Credit Reporting Policy from time to time, including in order to comply with any future amendments to the Privacy Act 1988 (Cth), the Credit Reporting Code or related laws or regulations. Any updated versions of this Credit Reporting Policy will be effective from the date of posting on our website.
This Credit Reporting Policy was last updated in June 2016